Terms of Service
Last updated: July 2026
Welcome to YourVoice / YourTruth.sa. By accessing or using our website, customer feedback kiosks and SaaS dashboard (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.
1. Use of the Service
YourVoice provides a platform for businesses to collect, manage and analyse customer feedback in real time.
- Business users: You agree to use the dashboard and insights for legitimate business operations and in strict compliance with all applicable laws in the Kingdom of Saudi Arabia.
- End customers: You agree to use the feedback kiosks respectfully. Abusive, defamatory or unlawful submissions are strictly prohibited and may be flagged.
2. Account security
Business users are responsible for maintaining the confidentiality of their administrative login credentials. You are fully responsible for all activities that occur under your account. You must notify us immediately of any unauthorised access or breach of security.
3. AI processing and third-party integrations
Our Service uses artificial intelligence (including Google Gemini) to summarise feedback and generate shift briefings, alongside third-party automation tools to route notifications. By using the Service you acknowledge and consent to this data processing architecture.
We are not responsible for generative errors or "hallucinations" produced by the AI summaries. Managers should always refer to the original complaint text when making critical operational decisions.
4. Limitation of liability
To the maximum extent permitted by applicable law in the Kingdom of Saudi Arabia, YourVoice shall not be liable for any indirect, incidental, special or consequential damages resulting from the use of, or inability to use, the Service, including but not limited to lost profits, operational delays or business interruptions.
5. Service modifications
We reserve the right to modify, suspend or discontinue any part of the Service at any time. We will provide reasonable notice to active Business Users for any major changes that substantially impact core business operations.
6. Governing law
These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Riyadh.
7. Contact
For legal inquiries, please contact us at the email or phone number listed in our footer: